Shipping policy

Where Do We Ship?

We currently ship only within the United States, including all states like Alaska or Hawaii.
Shipping is free on all orders, with no minimum purchase required.

Order Processing & Delivery Times

Order Cut-Off: 12:00 EST (midday)

Handling Time: 1–2 days (Monday to Sunday)

Transit Time: 5–7 days (Monday to Saturday)

Once your order has been packed and shipped, you will receive a shipping confirmation email with tracking details.

Tracking Your Order

A tracking link will be sent to your email once your order is dispatched.
If you do not receive tracking information within 4 days (Monday to Sunday) of placing your order, contact us at contact@babies-universe.com and we’ll be happy to help.

Cancelling Your Order

Orders can be cancelled or modified at no cost before dispatch.

Please email contact@babies-universe.com before your shipping confirmation is sent.

If your order has already been shipped, you may request a return after delivery. Please refer to our Return Policy for more details.

Delayed or Lost Shipments

If your order has not arrived within 2 days after (Monday to Sunday) the expected delivery date, please reach out to us at contact@babies-universe.com.

Allow up to 5 days (Monday to Sunday) for our team to follow up with the courier service.

Damaged or Faulty Items

If your item is damaged or defective upon delivery, contact us within 48 hours of receipt at contact@babies-universe.com.

• You will have 30 days from the date of delivery to return the item for a refund or replacement.
  
  
• We will provide a prepaid return label.
  
  
• You will not be charged for return shipping.
  

Contact

Company Name: ECOM WITH ALI LTD

Company Number: 16841859

Company Address:
3 Dobroyd Street
Manchester M8 5AD
United Kingdom

Email: contact@babies-universe.com

Phone: +19177304554

Support Hours: Monday to Friday, 8:30 AM – 8:30 PM (EST)