Refund policy

Our Commitment to You

We stand behind every item we send out. If something doesn’t meet your expectations, we’ve made our return process straight forward and transparent.

What You Need to Know

Return Eligibility

You have up to 30 days (Monday to Sunday) from the date of delivery to initiate a return.

Refund Processing

Refunds are issued within 7 days (Monday to Sunday) after we receive and inspect your return.

Return Shipping Costs

Babies Universe covers all return shipping, you don’t pay a dime to send it back.

Restocking Fees

There are no restocking fees applied to any return.

Exchanges

Yes! We accept exchanges and will help you replace your item.

Reasons for Return

Returns are accepted for any reason, product issues, sizing concerns, or even a simple change of mind.

Start a Return or Exchange

To initiate a return, email our team at this email address: contact@babies-universe.com with your order number and reason for return.

You’ll receive a free return shipping label. And when we receive the return and inspect it, your refund or exchange will be processed.

If You Change Your Mind

We accept returns for buyer’s remorse, no questions asked, as long as:

• The product is unused and in original condition
  
  
• Packaging is intact and, where applicable, manufacturer seals are unbroken
  
  
• You request the return within 30 days (Monday to Sunday) of receiving your order
  

Just reach out at contact@babies-universe.com and we’ll take care of the rest.

If Your Order Is Damaged - Complaints

Disappointed by a damaged item? Let's handle it together:

• Let us know within 48 hours of delivery by emailing contact@babies-universe.com
  
  
• We'll send you a prepaid return label that you can use.
  
  
• You’ll have 30 days from the next day after delivery to return your order.
  
  
• Pick either a full refund or a replacement.
  

Order Cancellations

Want to cancel or edit your order?

• If it hasn’t shipped yet, we’ll cancel it at no extra cost.
  
  
• If the order is already on the way, you’ll need to wait for delivery and start a return process explained above.
  

Email us as soon as possible at contact@babies-universe.com if you want to cancel.

Refund Timeline

• Once your return is received and inspected, we issue your refund within 7 days (Monday to Sunday)
  
  
• Refunds are processed to the original payment method only

Contact

Company Name: ECOM WITH ALI LTD

Company Number: 16841859

Company Address:
3 Dobroyd Street
Manchester M8 5AD
United Kingdom

Email: contact@babies-universe.com

Phone: +19177304554

Support Hours: Monday to Friday, 8:30 AM – 8:30 PM (EST)